Delivery & Return Policy

Delivery Policy

We strive to deliver your order as quickly and safely as possible.

Delivery Timeframe

Delivery time is dependent on the distance from the store. Once the order is confirmed, our delivery team contacts the client with the Expected Time of Arrival

Delivery Fees

Delivery fees are dependent on the distance from the store. Once the order is confirmed, our delivery team contacts the client with the delivery cost.

Delivery Areas

We currently deliver to all major towns and cities within Uganda.

For areas outside Uganda, please contact our customer support before placing an order.

 

Return & Exchange Policy

Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

• Items can be returned within 1 day of delivery
• Products must be unopened/sealed, unused, in original packaging, and with all tags attached
• Proof of purchase (receipt or order confirmation) is required

 

Return Process

• Contact our customer support through [phone/WhatsApp/email] immediately the item(s) is received.
• Our team will guide you through the return process
• Once we receive and inspect the item, your refund or exchange will be processed

 

Refunds

• Refunds are processed and issued immediately the return process is completed.
• Delivery fees are non-refundable unless the return is due to a fault on our part (e.g., wrong or damaged item)

 

Exchanges

• Exchanges are subject to product availability
• If the item is out of stock, you may choose a replacement item or request a refund